Hingham, MA - Linden Ponds has received the Holleran 2011 Highest Honors Award in recognition of its outstanding efforts in providing the highest levels of service to the community's residents. This annual award recognizes Holleran's clients with survey scores that exceed the firm's benchmark and achieve scores that are within the 90th percentile for any factors listed on the resident survey. Holleran's database represents 276 communities in 36 states with more than 71,700 residents surveyed.
The following Skilled Nursing survey factors achieved Highest Honors for Linden Ponds:
Environment: • Buildings, stairways, and grounds are safe and secure. • Resident rooms are comfortable and attractive. • Food and beverages are served at the appropriate temperature. • The service in the dining room is efficient. • The service in the dining room is friendly.
Medical/Clinical: • There is good communication between the medical staff (nurse practitioners and physicians) and the nursing staff. • The nursing staff is friendly, courteous, and respectful. • The nursing staff is skilled and competent at what they do. • The direct care staff is responsive to your/the resident's daily personal needs. • The medical staff (nurse practitioners and physicians) is accessible and responds to inquiries in a timely fashion. • I have confidence in the medical staff (nurse practitioners and physicians).
Administration: • The staff is helpful in resolving conflicts.
Individual Fulfillment: • Residents are treated with dignity and respect. • Staff supports my/the resident's right to make independent decisions about my/their daily life. • The staff encourages me/the residents to be as independent as possible.
Daily Living: • Residents are safe from personal risk or harm from other residents who may be combative or disruptive.
In 2010, Holleran implemented the Holleran Highest Honors. This award recognizes Holleran's clients with survey scores that exceed the Holleran benchmark and who also score within the 90th percentile for any factors listed on the resident survey.
Linden Ponds is a full-service continuing care retirement community situated on a scenic 108-acre campus in Hingham, Massachusetts. The vibrant campus opened in October 2004, and is home to 1,200 seniors who are enjoying life to the fullest. Erickson Living is the developer and manager of Linden Ponds.
About Erickson Living: Erickson Living develops and manages full-service retirement communities that provide worry-free living for America's seniors - the country's fastest-growing population segment. Erickson's refundable entrance deposit and predictable monthly service fees provide residents across the country financial peace of mind. Comprehensive health and wellness services, integrated into every community, lead to demonstrated resident benefits. A robust complement of resident programs and facilities promote an engaged, fulfilling lifestyle that is reflected in resident satisfaction levels that exceed the industry average. And the company's wide-ranging employee programs have earned Erickson numerous awards, including Fortune magazine's "Best Companies to Work For®" in 2008 and 2009. For more information, visitwww.ericksonliving.com.
About Holleran: Based in Mountville, Pennsylvania, Holleran's mission is to provide research services to not-for-profit organizations that help them better understand the perceptions and needs of their stakeholders so they can achieve their mission of excellence. This is accomplished through research and consulting partnerships with hundreds of organizations that include hospitals and health systems, senior living providers, public health agencies, foundations, human service providers, community partnerships and coalitions, and not-for-profit associations. For more information, visit www.holleranconsult.com.