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Oak Crest Selected as a Top 100 Agency in Nation by HomeCare Elite™

November 22, 2013

PARKVILLE, MD--Oak Crest, the Erickson Living retirement community, announced that it has been named as a Top 100 home health agency in the United States by HomeCare Elite™. 
Now in its eighth year, HomeCare Elite identifies the top 100 and top 500 agencies overall, and recognizes the top 25 percent of agencies, based on an analysis of nearly 10,000 organizations nationwide. 
HomeCare Elite winners are ranked from July 2012 to July 2013 by an analysis of publicly available performance measures in quality outcomes, best-practice (process measure) implementation, patient experience, quality improvement and consistency and financial performance. 
It is the second time in three years that Oak Crest has earned the prestigious Top 100 recognition that serves as an industry standard for organizational performance.  
Robin Keeler is the Home Health Administrator at Oak Crest.  She oversees a team of twenty-three health care professionals who make approximately 850 monthly visits to Oak Crest residents.
"The home care team is dedicated to providing high quality care, allowing our residents to achieve positive outcomes," described Mrs. Keeler.  "Being able to recover and rehabilitate in-house, when needed, by a team of dedicated and familiar professionals is such a comfort to our residents and their families."
"We strive to provide our staff members with the education and resources they require to deliver excellent customer service, and we truly work in partnership with Oak Crest's physicians and social workers to create an individualized health and wellness plan for each resident," stated Mrs. Keeler.
"The 2013 HomeCare Elite winners demonstrate a commitment to providing patient-centered care and serving as leaders in the home health community," said Mary Oakes, senior vice president of post-acute at National Research Corporation. "We congratulate Oak Crest on being recognized in the Top 100."

The Home Health Team of Oak Crest retirement community in Parkville, MD was named a Top 100 agency in the nation by HomeCare Elite™ for its quality outcome and financial performance results in care of residents. Pictured are employees of the 23-person team of the Erickson Living community.[/caption]
About Oak Crest:  Oak Crest is one of sixteen continuing care retirement communities managed by Erickson Living.  Located in Parkville, Maryland, the scenic 87-acre campus is home to more than 2,100 residents.  Oak Crest is the ideal greater Baltimore retirement destination offering a true sense of community, convenience beyond compare and a sensible financial structure.
About National Research Corporation:  For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as the largest patient satisfaction measurement firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264

, write to [email protected], or visit
About DecisionHealth®:  For over 25 years, DecisionHealth has served as the home care industry's leading source for analysis, guidance and tools that improve revenue cycle performance, profitability and regulatory compliance. Agencies nationwide turn to DecisionHealth for education and training, coding and billing solutions, and ongoing expert guidance through its family of subscription-based services. DecisionHealth also certifies home health agency professionals in coding and OASIS-C through its Board of Medical Specialty Coding & Compliance, and provides custom consulting services to agency leaders through its DecisionHealth Professional Services unit. For product information, call 1-855-CALL-DH1
or visit

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