A Q&A with senior living community's personal moving consultants
Highlands Ranch, Colo. – June 12, 2020 – There's a reason why most people who move to Wind Crest, a continuing care retirement community developed and managed by Erickson Living, say it's the easiest move they've ever made. They have a secret weapon. Personal Moving Consultants Beth Brandenburg and Sandra Woudstra provide personalized assistance to help make the load—and the experience—a lot lighter.
Brandenburg and Woudstra help people moving to the Highlands Ranch community select a real estate agent, home inspector, moving company, and senior move manager. Most new residents moving to Wind Crest are downsizing, and they provide a helping hand with that, too, all the while sporting their warm smiles and friendly demeanors.
Here, they explain what they offer and why it's such a useful resource.
Q: Could you explain your role? Is "personal moving consultant" an industrywide term?
A: Brandenburg: Erickson Living revolutionized the senior living industry 15 years ago by introducing the first personal moving consultant, Sharon Baksa, who still works for the company. She saw that seniors were eager to move to Erickson Living-managed communities but were often getting stuck in the home-selling process. She listened to her client's stress about downsizing, staging their house, and finding a reputable real estate agent. She began visiting them in their homes and providing hands-on assistance to support them throughout the stressful moving process. Today, every Erickson Living-managed community has its own local personal moving consultant who provides complimentary coordination of all realty and moving needs, including downsizing, home staging, packing, and selection of a real estate professional. Sandra and I meet with prospective residents in their homes with our magnetic floor plan of their new apartment at Wind Crest. We tour their home and see which existing furniture pieces they want to bring with them to their new home. Then we measure them out and place the to-scale pieces on the magnetic floor plan.
Q: When during the moving process do people typically start working with you?
A: Woudstra: It's never too early to start, especially if you want to move sooner rather than later. The sooner you start the process, the more prepared you'll be to move when your preferred floor plan style becomes available, whether that's in one week or one year. And the earlier you start, the less overwhelmed you'll be before the move. Nine times out of ten, people just don't know where to begin. That's why our services are timely—we want the moving process to be as easy and painless as possible so you can start enjoying the active, engaged retirement lifestyle at Wind Crest as soon as possible. It's important not to wait until your new home is ready to begin preparing your current house for the market. Start now. We can spend valuable time preparing your house, so it's in great shape to hit the market, sell quickly, and sell for a good price. Despite the recent COVID-19 pandemic, there are serious buyers looking for new homes with limited inventory available, which puts sellers in a very good position. And our services are complimentary to people who join the priority list at Wind Crest.
Q: What if you find that a house needs repairs or improvements before it's listed?
A: Brandenburg: We make a plan for the small home improvements that will greatly increase the value of their current home and create a timeline for their move, including how and when to get the house ready, a to-do list, and home listing and moving plans. We also create a downsizing plan. We find that most people really aren't attached to their stuff; they just don't know what to do with it. That's where all of our resources come into play. Our clients are always happy to learn that we can recommend and coordinate estate sales, auctioneers, and buyouts and cleanouts. Through the process of working together with us, our clients often learn that they don't really want all the stuff taking up space in their house. Then the downsizing process becomes easier. The sentimental items can go to family, or we can usually add them to the floor plan of their new Wind Crest apartment.
Wind Crest can make your move effortless. Call 1-800-710-2374 to find out more about our realty and moving services.
About Wind Crest: Wind Crest, one of 20 continuing care retirement communities developed and managed by Erickson Living®, is situated on a scenic 84-acre campus in Highlands Ranch, Colorado. The not-for-profit community of more than 1,400 residents and 800 employees is governed by its own board of directors, affiliated with National Senior Campuses, who provide independent financial and operational oversight of the community. Additional information can be found at WindCrestRetirement.com.
Photo Caption: Wind Crest Personal Moving Consultants Beth Brandenburg (right) and Sandra Woudstra provide complimentary coordination of all realty and moving needs, including downsizing, home staging, packing, and selection of a real estate professional.