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Michigan’s Fox Run Retirement Community Connects with Xfinity Communities

July 24, 2017

Retirement communities aim to offer seniors a vibrant living environment – one that is highly sought after by many individuals entering a new stage of their lives. As reports, these active communities promote prolonged independence while providing a strong set of amenities to help support that lifestyle. Fox Run Retirement Community, an Erickson Living property in Novi, Michigan, is one of these premiere communities in demand for its beautiful location, abundant amenities and integrated healthcare and wellness.

The 108-acre campus has more than 1,230 residents who participate in numerous activities and clubs, shop a bustling "Main Street," which has a bank, grocery store and pharmacy, or develop their own TV show in the onsite studio. The community's focus on delivering exceptional customer service and resident amenities is among the reasons why Fox Run implemented Xfinity Communities' solutions to provide residents with robust phone, video, internet and Wi-Fi services.

"Fox Run is one of top-rated communities by both local and national organizations for its outstanding senior care and services," said Michael McCormick, executive director at Fox Run. "New residents have a high level of expectation for technology service when they are selecting a retirement community which is why we continually seek to improve the package we offer."

Fox Run's recent addition of services from Xfinity Communities – a specialized Comcast business unit that serves multifamily housing properties, retirement communities and developments – provides Xfinity Wi-Fi and video services throughout the common areas and in the clubhouses, as well as in individual residential units. Xfinity Communities provides its services through Xfinity's Advanced Communities Network offering high-speed internet, Xfinity TV, Xfinity Voice, Xfinity Wi-Fi, and the next-generation video entertainment capabilities of Xfinity X1.

"Xfinity Communities allows us to provide advanced video services that include high-definition TV and a voice-activated remote control – without any additional cost. Additionally, we can offer guests a public Wi-Fi connection when they visit our property, allowing them to stay connected on the go," added McCormick.

Michael Slovin, VP of Xfinity Communities agrees, "Technology options remain one of the top amenities for retirement communities. As such, Xfinity Communities has significantly invested in bringing these properties advanced network services that provide residents with high-quality offerings and first-class customer service. Our dedicated Customer Account Representative (CAR) works closely with the Fox Run community team and residents to address every need and request quickly."