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The Five Question Interview with Eagle’s Trace Sales Director Pam Burgeson

January 7, 2020

Houston, Texas—Pamela Burgeson serves as the Director of Sales for Eagle's Trace, the senior living community developed and managed by Erickson Living.  She joined the team in June 2005, just months before the campus opened.  Ms. Burgeson recently shared some of her favorite memories from Eagle's Trace and discussed what has made her career so rewarding.

Q: What is your professional background?

Ms. Burgeson: I am a proud Houstonian and a graduate of Baylor University.  Prior to Eagle's Trace, I was in the lodging, investment and senior living industries.

Q: Eagle's Trace will celebrate its 15th anniversary in 2020.  What were your first impressions of the campus?

Ms. Burgeson: My first impression was of the expansive and unique clubhouse.  It was filled with amenities that I had never seen before in a senior living community.  Additionally, I was struck by the beauty of the campus grounds, specifically the lake and floral landscaping.  The exterior continues to be a source of enjoyment at Eagle's Trace, as residents have a scenic and secure area to take a nice stroll, walk their dogs or plant flowers and vegetables.  I also remember the enthusiasm of residents moving in and quickly making connections with their new neighbors.

Q: What are you most looking forward to in 2020?

Ms. Burgeson: So much!  Eagle's Trace recently completed life-cycle enhancements to the first clubhouse, adding new furniture, light fixtures and flooring.  It looks wonderful. 

This year, we'll have exciting news for Priority List members as we meet the demand for the lifestyle and amenities offered at Eagle's Trace.  Also, our team is looking forward to continuing the successful Live the Life program, which provides Priority List members the opportunity to spend the night on campus to experience amenities like the fitness center, dine in our restaurants and meet their future neighbors.

Q: Your parents, Jim and Peggy, moved to Eagle's Trace in 2018.  What has it been like having them live where you work?

Ms. Burgeson: In a word, wonderful!  As a daughter, it's easy to visit them on a regular basis.  But it's much more than that.  They have developed an amazing social network of friends who open up their apartment homes to entertain, like on New Year's Day.  My parents have also become involved in a variety of activities.  My Dad loves the Wine Club, and they both have attended continuing education programs like the Religions of the World lecture series.  They even play shuffleboard!  I never have a worry about my parents lacking socialization opportunities as they are truly engaged.

Q: What is the best part of your job at Eagle's Trace?

Ms. Burgeson: Knowing that we are helping people live better lives.  It sounds like a line in a greeting card, but it will always be my motivation.  We are blessed with a wonderful team of dedicated employees who put the best interests of residents at heart.  Business goals come and go, but the relationships with residents and co-workers make this career incredibly rewarding.

About Eagle's Trace: Eagle's Trace, one of 20 continuing care retirement communities developed and managed by Erickson Living®, is situated on a scenic 72-acre campus in West Houston, Texas.  The not-for-profit community of more than 970 residents and 500 employees is governed by its own board of directors, affiliated with National Senior Campuses, who provide independent financial and operational oversight.  Additional information can be found at